Privacy Policy

floheatingandair.com > Privacy Policy

Last updated: 5.28.2025

At Flo Heating & Air, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website, services, and SMS communications.

1. Information We Collect

When you contact us, schedule a service, or complete a form on our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Service address (if provided)

  • Details submitted in any form or message

  • Technical data such as IP address, browser type, and access times

2. How We Use Your Information

Your information is used solely for operational purposes and customer communications:

  • To respond to inquiries and service requests

  • To schedule, confirm, and follow up on appointments

  • To send billing updates, reminders, and promotions (if opted in)

  • To comply with legal obligations or protect against fraudulent activity

3. SMS Communications

By submitting your phone number and opting in, you consent to receive text messages from Flo Heating & Air. These messages may include:

  • Appointment confirmations and reminders

  • Dispatch notifications

  • Job completion follow-ups or surveys

  • Occasional promotions or service updates

Data Protection

Phone numbers and texting opt-in data will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes under any circumstances.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying “STOP” to any message. Once you opt out, you will receive no further messages. For assistance, reply “HELP” or contact us at the email or phone number below.

4. Sharing Your Data

We do not sell, trade, rent, or share your personal data with third parties for their marketing purposes.
We only share your information with trusted third-party vendors (e.g., hosting or messaging platforms) strictly as needed to provide our services. All third parties are required to keep your information confidential and secure.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal data

  • Withdraw your consent at any time

  • Opt out of promotional communications

  • Request details on how your data is being used

To exercise these rights, contact us using the details below.

6. Data Security

We use appropriate technical and organizational security measures to protect your information. While we strive to use secure methods, no method of electronic transmission or storage is 100% secure.

7. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review the policy periodically.

8. Contact Information

If you have any questions about this Privacy Policy or your personal information, contact us at:

Flo Heating & Air
1100 S Robertson Blvd, Ste 2B
Los Angeles, CA 90035
Phone: (310) 933-9334
Email: info@floheatingandair.com